Adobe Application Manager - error message when trying to type log in to open Adobe Illustrator CC

Forum|Forum|6 years ago
November 5, 2019
2 replies
684 views

This is the message I get when I try to type in the email to log in to launch Adobe Illustrator CC 2015.3

An unknown error has occurred. Here's the error code if you want to contact customer support
8051cb75-abb4-4cc5-9906-33d3e6a745f9

Any advice please, for how I can break this error messge and successfully launch Illustrator CC 2015.3?

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Jeffrey_A_Wright

Legend

Emeliaj1997, what type of Creative Cloud membership are you using? What operating system are you using Illustrator CC 2015.3 on?

E

emeliaj1997Author

Participant

I'm on operating system 10.9.5 - i think this was the correct software for this operation system. I have a full abobe subscription.

Jeffrey_A_Wright

Legend

Emeliaj1997, I would strongly recommend you utilize your Creative Cloud membership on an up to date computer. A Mac running Mac OS 10.9.5 would be unable to install any of the recently released apps or services. You will also find that the older versions, that run on Mac OS 10.9.5 will no longer be available for download and installation. For more information on the type of computer that is recommended see https://helpx.adobe.com/creative-cloud/system-requirements.html.