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A
Adobe Employee
Abhijit_Kr_
Adobe Employee
August 28, 2013

Hi moros,

Could you please let us know which Operating system you are using. Also could you please try running creative cloud cleaner tool. if you have Windows XP and Vista and try installing AAM again and for Windows 7 and 8 Creative Cloud Desktop apps.

You can download creative cloud cleaner tool from this link:

http://www.adobe.com/support/contact/cscleanertool.html?PID=4169666

You can download creative cloud desktop app from this link.

https://creative.adobe.com/#products/creative-cloud

Please let us know if it helps.

regards,

Abhijit

BuddyRichT
BuddyRichT
Participant
June 20, 2014

This worked for me...Adobe products through the years...what a mess. 

Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

]Thanks Abhijit!

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