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gregtreadwell
Participant
July 23, 2012
Answered

adobe application manager fails to update

  • July 23, 2012
  • 2 replies
  • 65136 views

I get the following message:

update failed, updates have been suppressed by the Administrator

Also, updates are greyed out in all apps.

Creative Cloud CS6, OSX Lion

What's going on? My user account is set up to administer the machine.

      This topic has been closed for replies.
      Correct answer cemyers

      Problem solved:

      I found the problem is due to AAME installing a pref file which DISABLES updates from working in CS products. The AdobeUpdaterAdminPrefs.dat file. This is quite a pain and

      someone installing Adobe CS with AAME may not be aware that this file is being installed, making it very confusing for administrators.

      The solution is to delete or rename the  <Startup Disk>/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPrefs.dat

      Then run Update from Photoshop (or other app probably) and Update works.

      Full details are on Adobe's website at http://helpx.adobe.com/creative-suite/kb/disable-auto-updates-application-manager.html

      2 replies

      L
      Leshui
      Participant
      July 6, 2017

      Thank you so much! worked like a charm, saved my life!

      M
      Manish-Sharma
      Inspiring
      July 24, 2012

      Rename or move the "AdobeUpdaterPrefs.dat"  from "/Users/<username>/Library/Application Support/Adobe/AAMUpdater/" and then check.

      the user library will be hidden hence follow ;- http://osxdaily.com/2011/07/22/access-user-library-folder-in-os-x-lion/

      or

      use Spotlight to search this file

      C
      cemyers
      Participant
      September 17, 2012

      I have Photoshop CS6 and I am getting the same error when I run the AdobePatchInstaller for AdobeCameraRaw-7.1-mul-AdobeUpdate and this solution did not work. I removed the AdobeUpdaterPrefs.dat file, and I even deleted the AAMUpdater folder and the same error happens. Update is still greyed out in the Help menu. Any other suggestion would be appreciated.

      Mac OS X 10.7.4

      Adobe Photoshop CS 6 Extended version 13.0 x64

      C
      cemyersCorrect answer
      Participant
      September 18, 2012

      Problem solved:

      I found the problem is due to AAME installing a pref file which DISABLES updates from working in CS products. The AdobeUpdaterAdminPrefs.dat file. This is quite a pain and

      someone installing Adobe CS with AAME may not be aware that this file is being installed, making it very confusing for administrators.

      The solution is to delete or rename the  <Startup Disk>/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPrefs.dat

      Then run Update from Photoshop (or other app probably) and Update works.

      Full details are on Adobe's website at http://helpx.adobe.com/creative-suite/kb/disable-auto-updates-application-manager.html

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