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sa67951089
Known Participant
August 1, 2015
Question

Adobe Application Manager won't install

  • August 1, 2015
  • 1 reply
  • 1909 views

While trying to install Camera Raw 9.1.1 I encountered a problem with Adobe Application Manager. I received an error message that says it is damaged or missing. I then tried to do a fresh install of AAM using the link provided here Adobe - Adobe Application Manager : For Windows : Adobe Application Manager : Thank You

The installer started but did not complete. It gave the message "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem". A link is provided for that Advisor but when I click it I am told that it has been discontinued.

Here is an excerpt from the tail end of the log file PDApp.txt:

07/31/15 22:35:09:732 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | Validating package file: 'C:\Users\Adobe Install Guy\AppData\Local\ACCCx3_2_0_129(1)\packages\ADC\Notifications\Notifications.pimx'

07/31/15 22:35:09:732 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | Validating package file: 'C:\Users\Adobe Install Guy\AppData\Local\ACCCx3_2_0_129(1)\packages\ADC\Notifications\Notifications.pima'

07/31/15 22:35:09:732 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | Validating package file: 'C:\Users\Adobe Install Guy\AppData\Local\ACCCx3_2_0_129(1)\packages\ADC\SignInApp\SignInApp.pimx'

07/31/15 22:35:09:732 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | Validating package file: 'C:\Users\Adobe Install Guy\AppData\Local\ACCCx3_2_0_129(1)\packages\ADC\SignInApp\SignInApp.pima'

07/31/15 22:35:09:732 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | Adobe Genuine Validation PASSED for all the packages

07/31/15 22:35:09:732 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | Starting installation for all the packages

07/31/15 22:35:09:732 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | Semaphore is not locked

07/31/15 22:35:09:732 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | START install Package UWA

07/31/15 22:35:09:779 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | Schema Version is 1

07/31/15 22:35:09:779 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | This schema version does not have Applet Relationship Info Table

07/31/15 22:35:09:779 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | SUCCESS deleteAppletRegInfoRecords.

07/31/15 22:35:09:810 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | SUCCESS deletePackageUpgradeInfoRecords.

07/31/15 22:35:09:810 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | SUCCESS deletePackageInstallationInfoRecords.

07/31/15 22:35:09:857 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | SUCCESS insertPackageUpdateList.

07/31/15 22:35:09:857 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | SUCCESS insertAppletRegInfoList.

07/31/15 22:35:09:857 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | SUCCESS insertAppletRelInfoList.

07/31/15 22:35:09:857 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | Backup Folder Created

07/31/15 22:35:10:512 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | SUCCESS installPackage at file 'C:\Users\Adobe Install Guy\AppData\Local\ACCCx3_2_0_129(1)\packages\AAM\UWA\UWA.pimx'

07/31/15 22:35:10:512 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | Trying to delete back up folder

07/31/15 22:35:10:622 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | START install Package PDApp

07/31/15 22:35:10:637 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | Path to Process :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\AAMCustomHook.exe Process Directory :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core arguments being passed :"C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\AAMCustomHook.exe" --removeInventory=1 --update=true

07/31/15 22:35:10:653 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | Success in CreateProcess

07/31/15 22:35:10:684 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 1708 | Build Version - 9.0.0.108

07/31/15 22:35:10:684 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 1708 | Logging Level verbosity Set  to 4

07/31/15 22:35:10:684 | [INFO] |  | ASU | AAMCustomHook |  |  |  | 1708 | Parsing the command line provided. Number of command line arguments is 3

07/31/15 22:35:10:684 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | Sucessfully launched and executed process...

07/31/15 22:35:10:684 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | Successfully executed uninstall modifier at path: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\AAMCustomHook.exe'

07/31/15 22:35:10:731 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | Schema Version is 1

07/31/15 22:35:10:731 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | This schema version does not have Applet Relationship Info Table

07/31/15 22:35:10:731 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | SUCCESS deleteAppletRegInfoRecords.

07/31/15 22:35:10:762 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | SUCCESS deletePackageUpgradeInfoRecords.

07/31/15 22:35:10:762 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | SUCCESS deletePackageInstallationInfoRecords.

07/31/15 22:35:10:824 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | SUCCESS insertPackageUpdateList.

07/31/15 22:35:10:824 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | SUCCESS insertAppletRegInfoList.

07/31/15 22:35:10:824 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | SUCCESS insertAppletRelInfoList.

07/31/15 22:35:10:824 | [INFO] |  | ASU | PIM |  |  |  | 924 | Failed to rename path 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core' to 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core_bkp1'. Trying to set administrative permissions.

07/31/15 22:35:10:856 | [INFO] |  | ASU | PIM |  |  | FileUtils | 924 | Trying to back up folder 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core' after setting permissions

07/31/15 22:35:10:856 | [ERROR] |  | ASU | PIM |  |  | FileUtils | 924 | Failed to rename path 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core' to 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core_bkp1'. LastError: 5

07/31/15 22:35:10:856 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | Destination Directory Not Present

07/31/15 22:35:10:856 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core destPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core_bkp1

07/31/15 22:35:10:856 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | Function :copyPrimitive

07/31/15 22:35:12:634 | [ERROR] |  | ASU | PIM |  |  | FileUtils | 924 | Failed to delete file: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\AdobePIM.dll' LastError:5

07/31/15 22:35:12:696 | [WARN] |  | ASU | PIM | PIM |  |  | 924 | Unable to Rename Folder : C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core. Simulating it with the Copy and Delete operation.

07/31/15 22:35:12:696 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | Backup Folder Created

07/31/15 22:35:12:696 | [WARN] |  | ASU | PIM | PIM |  |  | 924 | Unzip Failed even after Max retry attempt 3 : C:\Users\Adobe Install Guy\AppData\Local\ACCCx3_2_0_129(1)\packages\AAM\core\PDApp.pima

07/31/15 22:35:12:696 | [FATAL] |  | ASU | PIM | PIM |  |  | 924 | Unable to unzip the contents of package: utilInstallPackageAtPathToPath

07/31/15 22:35:12:696 | [FATAL] |  | ASU | PIM | PIM |  |  | 924 | Error Failed to extract assets...

07/31/15 22:35:12:696 | [ERROR] |  | ASU | PIM |  |  | FileUtils | 924 | Failed to delete file: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\AdobePIM.dll' LastError:5

07/31/15 22:35:12:696 | [FATAL] |  | ASU | PIM | PIM |  |  | 924 | Error Failed to remove the Package copied

07/31/15 22:35:12:696 | [ERROR] |  | ASU | PIM |  |  | FileUtils | 924 | Failed to delete file: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\AdobePIM.dll' LastError:5

07/31/15 22:35:12:696 | [ERROR] |  | ASU | PIM | PIM |  |  | 924 | Failed to remove remains of the installation

07/31/15 22:35:12:696 | [FATAL] |  | ASU | PIM | PIM |  |  | 924 | Error Failed to Restore Backup package: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core_bkp1'

07/31/15 22:35:12:759 | [FATAL] |  | ASU | PIM | PIM |  |  | 924 | package installation failed and the return code was 46

07/31/15 22:35:12:759 | [ERROR] |  | ASU | PIM | PIM |  |  | 924 | Failed to install with return code: 46

07/31/15 22:35:12:774 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | PIMSqlite closeDB status 0

07/31/15 22:35:12:774 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | sqlite(pim.db) at path C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp is already closed

07/31/15 22:35:12:774 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | FREE PIM Instance ...

07/31/15 22:35:12:774 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | PIMSqlite closeDB status 0

07/31/15 22:35:12:774 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | sqlite(pim.db) at path C:\Program Files (x86)\Adobe\Adobe Creative Cloud is already closed

07/31/15 22:35:12:774 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | FREE PIM Instance ...

07/31/15 22:35:12:774 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | PIMSqlite closeDB status 0

07/31/15 22:35:12:774 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | sqlite(pim.db) at path C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common is already closed

07/31/15 22:35:12:774 | [INFO] |  | ASU | PIM | PIM |  |  | 924 | FREE PIM Instance ...

07/31/15 22:35:12:774 | [ERROR] |  | ASU | PIM | PIM |  |  | 924 | Successfully freed PIM object Array

    This topic has been closed for replies.

    1 reply

    S
    sa67951089Author
    Known Participant
    August 1, 2015

    The user name "Adobe Install Guy" refers to the new user I was advised to set up during a chat session with Adobe Support. The tech's idea was that a fresh user would have less history which might prevent installer packages form operating correctly. That did not solve the problem.

    Other relevant information: Following advice given in Adobe support available in forums, I had deleted CS6 and run the Adobe CC Cleaner application, then reinstalled CS6. It would not accept my perpetual license. However I could complete the installation as a trial. There is no obvious way for me to input the license. Even worse, I can't open even really old raw camera files (for example, from a D700), therefore Adobe Camera Raw must be at a tremendously ancient version. There is no way to update it, because AAM is "damaged or missing".

    Even worse than THAT, the clock is ticking as I write this for my CS6 installation because it is at a trial status, not licensed even though I have a valid serial number. For all intents and purposes, the failure of Adobe's installation engine has destroyed my multi hundred dollar investment in Photoshop CS6 which was THEORETICALLY perpetually licensed. This is an epic fail on Adobe's part, for which I hope they have a solution.

    S
    sa67951089Author
    Known Participant
    August 1, 2015

    This PC has Windows 7 64-bit. My long history of successful operation of Adobe products on this PC includes Photoshop CS5 and CS6, and Lightroom 3, 4, 5, and 6. I am not new to Adobe products by any measure. I have made many successful updates to ACR in the past, and this problem with AAM is quite new.

    Govardhan.V
    Govardhan.V
    Participating Frequently
    August 1, 2015

    Have you tried with below steps?

    End all Adobe processes from Task Manager .


    Note : If you are unable to delete below mentioned folders rename it to like Adobe Creative Cloud to Adobe Creative Cloud-old.


    Step 1 :

    Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

    Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

    Step 2:

    Navigate to C:\Program Files (x86)\Adobe.

    Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

    Step 3 :

    Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

    Type in below command and hit 'Enter' key.

    appdata

    Then navigate to Local>Adobe.

    Open Adobe folder and delete folders named AAMUpdater and OOBE.


    Step 3:

    Click on the below link and download Adobe Application manager and install the same :

    http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager9.0_all.exe

    Once the installation process is completed, locate Adobe Application Manager launch icon on Desktop and double click on it .

    It will start update process.

    once it is completed, try to install the Adobe apps and check.

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