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Participant
September 11, 2023
Question

Adobe apps incompatible with macOS

  • September 11, 2023
  • 2 replies
  • 286 views

In Pratica mi dite di formattare i tre Mac che ho a casa, un iMac e due MacBook Pro, ovviamente perfettamente funzionanti con ducumenti ed app, perché ad Adobe non piace la formattazione APFS with case sensitive?
Mi dispiace, ma Adobe perde un cliente!
Non è accettabile... devono risolvere immediatamente, subito, ora questo problema... si paga un abbonamento salato mensile o annuale... e vogliamo la risoluzione!

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2 replies

Shivangi_Gupta
Community Manager
Community Manager
September 12, 2023

Hi @Cirioni32208790znh2,

I understand you're trying to install/update your OS to the latest version and it does not work in compatibility with Adobe apps. Am I right? 

If yes, please share your specific system info(OS version, RAM, etc) and the Adobe app you're trying to use.

We're here to help.

 

Regards,

Shivangi

 

P.S. I'm moving this thread to a new seperate discussion so that we can discuss this further without disturbing the people who engaged on this old community thread.

Participant
September 12, 2023

Thanks Shivangi,

I am a new user of Adobe Creative Suite, after a long time I decided and purchased the license. However, despite myself, I see that it is not possible to install both the Creative Suite and the other software, because the system HDD or SSD is formatted APFS with Case Sensitive. I have the problem both on an iMac 27"5K (late 2015) with 32GB RAM and with 2 MacBook Pro 2022 16Gb RAM, also with APFS with Case Sensitive. It seems strange to me that in recent years, a company like Adobe has not solved this problem!

kglad
Community Expert
Community Expert
September 12, 2023

Note: The Creative Cloud desktop app won't install on a volume that uses a case-sensitive file system.

 

ie, you'll need to use a case-insensitive file system.  if you want to make an adobe suggestion, it will have greater effect if made elsewhere.

 

for applicable apps, you can make (some) suggestions to adobe here, https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

 

for others, use https://www.adobe.com/products/wishform.html

kglad
Community Expert
Community Expert
September 11, 2023

@Cirioni32208790znh2 

 

you're posting to an old thread.  do you have a question?