adobe apps install to 99% (mac) and then force close and deletes itself

Question

on mac, running macOS monterey and i'm having an issue:

i tried to install photoshop. it loads and starts installing but as soon as "opening creative cloud" pops up at 99%, the installer force closes and deletes itself! the installer doesn't even show up in the recycling bin.

i figured i needed to install creative cloud first but the exact same thing happened! i have plenty of gb on my macbook and have strong wifi connections so i'm not sure if it's a bug with adobe or not.

kglad · Answer

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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