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Victor5E99
Participant
November 11, 2020
Question

Adobe apps installation always stop at approximately 10%

  • November 11, 2020
  • 2 replies
  • 302 views

Hi there, every time I try to install an Adobe app (photoshop, premiere, illustrator...) the installation start and then it stops. 

I don't know where the problem is, and I d'ont know what to do. I have a premium access and I can't use it

 

Thanks a lot in advance

This topic has been closed for replies.

2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
November 11, 2020

Exactly WHICH Mac operating system?

https://helpx.adobe.com/creative-cloud/system-requirements.html

    V
    Victor5E99Author
    Participant
    November 11, 2020

    Mac OS 10.13.6

    2,3 GHz Intel Core i5

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    November 11, 2020

    Current versions of Cloud apps (Photoshop etc) are not supported on macOS 10.13.x. They require at least macOS 10.14 (Mojave) or later. macOS 10.15 Catalina is recommended.

    https://helpx.adobe.com/au/photoshop/system-requirements.html

     

    If your hardware is compatible, you will have to upgrade your operating system.

    Catalina: https://support.apple.com/en-au/HT201475

    Mojave: https://support.apple.com/en-au/HT210190

      John Waller
      Community Expert
      John WallerCommunity Expert
      Community Expert
      November 11, 2020

      Which operating system?

        V
        Victor5E99Author
        Participant
        November 11, 2020

        MAC OS

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