Participant

Question

Adobe apps making PC laptops crash?

Forum|Forum|3 years ago
August 25, 2022
2 replies
523 views

I know this wont sound like an adobe problem, but not sure what to do at this point

I bought Dell XPS because it was extremely recommended but it keeps crashing (blue screens), I have talked to dell a lot of times and was given no solutions. they told me it's an operating system problem, but Microsoft has no solution also, now they are saying maybe adobe knows about a problem.

does anyone encountered problems with using adobe apps on a PC? and / or specifically Dell?

This topic has been closed for replies.

Community Expert

Community Expert

Have a look here:

https://www.google.com/search?q=dell+xps+crash+on+hibernate&rlz=1C1CHBF_enUS776US776&oq=dell+xps+crash+on+hibernate&aqs=chrome..69i57j33i160j33i22i29i30l3.9588j0j7&sourceid=chrome&ie=UTF-8

Participant

Thanks, I'll try this, although most comments say the solution didn't work

Community Expert

Community Expert

you should backup all files on your c drive that you'll want to restore

reformat your hard drive

reinstall your os

install your software (including adobe cc apps starting with thecc desktop app) it

Participant

Hi, thank you for answering

I reinstalled os 3 times on this laptop and recently reinstalled all adobe apps with adobe tech support help

haven't seen a blue screen since, but I don't let my laptop go to sleep mode (it cruses only on sleep /screen off / hibernate)

Community Expert

Community Expert

you're welcome.

so, everything is working, as you expect?