adobe apps not installing

Forum|Forum|4 years ago
August 1, 2021
2 replies
473 views

ive tried to install premiere pro and after effects but it gets stuck at 81 percent, then says "we are not able to complete the installation this time (error code 127)" plese someone help me because im going to lose it

Installation

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Peru Bob

Community Expert

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

Govardhan.V

Participating Frequently

Try with the steps mentiond in below link :

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error127

If issue still persist, It might Network restirctions also, Try using different Network and check.

Ex- If you are using Broadband , try connecting Computer to Phone Hotspoty and attempt to install again.

A

ali5E67Author

Participant

i tried going to the site you sent me but it says access denied

Govardhan.V

Participating Frequently

Try using different Internet connection like different broadband or Phone hotspot connection if different Broadband is not avaialble

If issue still persists, you may contact Adobe Support:

https://helpx.adobe.com/contact.html

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