Adobe attempt to Slam/force me into an upgraded account program? [Adobe Global Business Direct]

Good morning,

I'd like to start by saying that I love your product and have been involved with Aldus/Adobe products for well over 20 years in end use, but advocating for it's use in my industry.

That's why I am so inclined to discuss this matter.

We maintain 2 CC licenses in my business. 1 is pre-paid yearly the other paid monthly. I did recently add a Adobe Stock account as well.

I was told in an email "which started by saying "Thanks for your time on the call today." (which by the way had never taken place) that my accounts were being "consolidated" for easier management. The email then went on to say that for this convenience I would only be charged $70.00 more per month than I was currently paying.

GEE THANKS!

I immediately replied to the adobe email address (contact info below). Stating that I had not authorized any changes to my account and to cease making any changes. Withing minutes of sending that email, Mr. Kumar called. I started questioning him on the changes. He began telling me account information that only Adobe should have, including billing dates, CC billing info, etc. He knew how long I was a client. I decided to delve a little deeper into the situation. Initially he had told me that Any pre-paid balances would be refunded, but then said that no, I was being billed monthly for both accounts. I confirmed this morning that no, I am not being billed monthly on the one account.

So this morning I sent him another email stating that he is not to make any changes to my account.

My questions are as follows:

1. Was this a legitimate call?
2. If it was legitimate, what the heck is going on here?
3. It it is not legitimate, why is this scammer using an Adobe email address?