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Aytze
Known Participant
October 23, 2018
Answered

Adobe can't connect to the internet

  • October 23, 2018
  • 2 replies
  • 1904 views

So it used to be able to, but now it can't. Its CC2018 i think, using WIndows 10 and it won't connect, Adobe installer (for a troubleshooting thing) is stuck on "trying to connect to the server" and i can't connect to the ADobe thing. If there is more information you need, please ask!

This topic has been closed for replies.

2 replies

Participant
July 6, 2024
IMG_20240706_230909.jpg
kglad
Community Expert
Community Expert
July 6, 2024

@Nurujjman38458567efoe 

 

adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

 

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"? - not working, so skip

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

 

Correct answer
October 23, 2018
Aytze
AytzeAuthor
Known Participant
October 23, 2018

It's kind of confusing and i have no idea what is the cause or anything so i dont know what i should do

Jeffrey_A_Wright
Community Manager
Community Manager
October 23, 2018

Aytze, the e-mail address you used to post to this public discussion forum appears to be for an educational institution.  Are you using a computer that you manage yourself?  What about the network the computer is connecting too?  Do you spend money and time to manage and maintain the network or are you connecting to the Internet through your Educational institution?