Participant

Question

Adobe CC app does not stay signed in

Forum|Forum|7 years ago
September 3, 2018
4 replies
2731 views

Context:

I have an Acer laptop running Windows 10, and have been a customer/member of Adobe services for over a year now (starting around December 2016).
This is an issue I have been having ~two months after initial installation. I cannot remember the exact date, sorry. My CC app is up-to-date, using Version 4.6.1.393 (released on 08/28/2018).

My use of the CC app was not important until April 2018 when I was hired to make promotional graphics and illustrations over the summer, so it affected me later which is why I am on here now. I have already found suggestions and answers to this "age-old question"*, or software issue, but none of them have worked. This affects my ability to use the full potential Adobe promises to offer in my plan ($30.29/Mo for all apps + fonts) -- “With the power of Adobe CreativeSync, your files, fonts, design assets, settings and more will instantly appear in your workflow wherever you need them.”.

*From 2013:

Creative Cloud keeps logging me out

https://forums.adobe.com/thread/1248792 30,000 views

and
Creative cloud applications keep asking me to login every time I launch an application

https://forums.adobe.com/thread/1300499 121241 Views

What is the issue?

I will activate the CC app and sign-in, put in my email and password corresponding to my account.

After signing in, my downloaded assets from the Adobe community, including Typekit will sync, and I will get a notification informing me of this.

I will begin my work, and after as little as 5 minutes the app will sign me out automatically in the background.

What I have already done to troubleshoot:
I searched on Google for answers to this software issue. All selected "Answers" look like the example below from the same Bot account under the title of "John T Smith", with the same message verbatim.

"

by John T Smith on Jan 29, 2018 5:00 PM

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help

-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

-and 'looping' https://forums.adobe.com/thread/1504792

"

After following the relevant instructions provided (I have a Windows PC, not a MAC), the same issue returns when I restart the CC app.

I have also tried this solution:

Exit Creative Cloud app.

On Windows remove the opm.db file located here: C:\Users\<user>\AppData\Local\Adobe\OOBE

On Mac remove the opm.db file located here: <user>\Library\Application Support\Adobe\OOBE

Restart Creative Cloud Connection and sign in.

Source: https://forums.adobe.com/message/5699806#5699806 , 2013.

After trying this solution, I opened Adobe Illustrator and had to re-authenticate my rights to use the software by signing into my subscription to Adobe CC. Then, I received a written statement with yet another software license under my account. The underlying issue of continuous signing-out persists nevertheless. So this "solution" is in fact not a solution and should be flagged or removed from the forum, in my opinion.

Here's a list of other requests/discussion threads...

...by people who have had the same exact issue as me within the last 2 years (2016 to 2018). As you will see, none of these individuals were given a solution, but rather get a personalized message from an Adobe customer service staff member who, bless their souls, have no idea how to help this inherent software issue. I have listed the number of page views beside the link.

Creative Cloud Sign In automatically Signs Me Out

https://forums.adobe.com/thread/2293921

148 views

Creative Cloud Desktop app not staying logged in on boot.

https://forums.adobe.com/thread/2514233

2303 Views

Creative Cloud keeps signing out, so fonts keep desyncing.

https://forums.adobe.com/thread/2345945

435 Views

Stuck in endless sign-in loop, even when I have an active sub to CC

https://forums.adobe.com/message/9640765#9640765

869 Views

Cannot Stay Signed-In to Creative Cloud - Please help!

https://forums.adobe.com/thread/2414552

519 Views

Adobe keeps on logging me out...

https://forums.adobe.com/thread/2341845

832 Views

Creative Cloud Keeps Logging Out

https://forums.adobe.com/thread/2444642

2094 Views

Creative Cloud Keeps Signing Me Out

https://forums.adobe.com/thread/2177164

2833 Views

What is the solution to this on my end? I do not want to delete my raw/original Adobe work. It is my license as a graphic designer, as it is part of my job, to hold on to original assets for clients, as well as proof of my rightful ownership of illustration work that gets shared online. Please help!

Message was edited by: Audrey Schalhoub

This topic has been closed for replies.

J

jido_genshi

Known Participant

Have you or anyone else in this thread got a solution from support? I now have the same exact issue as of two weeks ago. I've had CC since the beginning and never had an issue with it until two weeks ago with this endless login loop. Nothing on my system had changed recently (I'm on a Mac) and I've now given 4 different Adobe support techs remote access to my computer to try to resolve the issue... and they've now given up. But I'm still being charged for this stupidly no longer working Creative Cloud. I NEED to get this working, my livelihood depends on it!

C

craigw31615596

Participant

The same thing happen to me and I am on a brand new HP notebook.

I have also gone through the troubleshooting with Customer Support and in the end they said we can't help you and they would email me a solution - that was 4 weeks ago and still no reply.

enttei

Participant

This is literally the exact same thing that has been happening to me, and I've been trying everything and anything except for the uninstall and reinstall process just as you. It's ridiculous that this is an issue that stretches so far back down the years, and there's no concrete solution or answer as to why it happens in the first place.

If I'm only signed into the Adobe CC app, then it stays logged in, but as soon as I start working on a project, within 5 minutes it will log me out and ask me to log back in. It's so frustrating when Typekit unsyncs and syncs with the programs, and with heavy text-based work, it's tripling the time I need to spend on a project because I'm consistently having this issue for the past 4 months or so.

DelphiZoa

Participating Frequently

Hi Audrz,

You have obviously done a ton of research in attempting to resolve this, and I'm sorry you've had such a frustrating time. Constantly getting booted out—sometimes pretty much instantaneously—would drive me bananas. Of course, you already know the standard solutions for this issue. They are usually the ones that have their own Adobe Help article already in place (like those offered by Rajashree in the last forum thread you share). For this issue, they are things like updating the CC desktop app, checking Explorer settings and uninstalling/reinstalling the desktop app.

If you have worked through all of that, it may be time for one-on-one troubleshooting via Contact Customer Care. I hope this doesn't sound like I'm brushing you off. I just know from experience that, if the standard solutions aren't working, you probably need someone who can walk through your particular set up with you to figure out what's going on. It's possible that person is on the forum and that s/he will see this and respond, but I imagine you don't want to wait (for sure the fix won't come from me as I'm a Mac user and am less than useless when it comes to Windows OS. ).

If you do go the route of tech support, please consider updating this thread when you find a solution. Not only would I would love to know what worked, but it may help others avoid some hair tearing and teeth gnashing.

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