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Participant
March 23, 2021
Answered

Adobe CC App not working

  • March 23, 2021
  • 2 replies
  • 644 views

So I got a new M1 MBP I'm trying to update all of my apps, but the adobe app won't let me click on anything in the app. I can scroll on the landing page. I have tried uninstalling and reinstalling. Don't know what else to do. 

Correct answer Jeffrey_A_Wright

Default, it is because of this migration that this is occurring. Adobe applications are not designed to be copied from one computer to another, which the migration assistant does.  They are designed to be installed on each computer that they will be used on. This is especially important as some of our applications, including the Creative Cloud desktop app, have an M1 processor version that is completely different from the installed version on the previous Mac computer.

 

Normally, you can recover by downloading and running the CC Cleaner Tool from https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html. This may work, but you may find other unexpected behavior from other apps that were copied over.

 

The best way to use the migration assistant is to copy over documents and settings from one computer to another. You can then reinstall any needed Adobe applications by using the process listed in https://helpx.adobe.com/download-install/using/download-install-new-computer.html.

 

Finally, for more information on using M1 processors, please read and bookmark https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html.

2 replies

Participant
March 23, 2021

I am having the exact same problem after transfering/migrating from an older mac. Adobe creative app is completely unresponsive. Anyone got any suggestions?

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
March 23, 2021

Default, it is because of this migration that this is occurring. Adobe applications are not designed to be copied from one computer to another, which the migration assistant does.  They are designed to be installed on each computer that they will be used on. This is especially important as some of our applications, including the Creative Cloud desktop app, have an M1 processor version that is completely different from the installed version on the previous Mac computer.

 

Normally, you can recover by downloading and running the CC Cleaner Tool from https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html. This may work, but you may find other unexpected behavior from other apps that were copied over.

 

The best way to use the migration assistant is to copy over documents and settings from one computer to another. You can then reinstall any needed Adobe applications by using the process listed in https://helpx.adobe.com/download-install/using/download-install-new-computer.html.

 

Finally, for more information on using M1 processors, please read and bookmark https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html.

Participant
March 23, 2021

Jeff, thank you for getting in touch so quickly. I will try these solutions to hopefully rectify the problem. Thanks again.

Jeffrey_A_Wright
Community Manager
Community Manager
March 23, 2021

Default, did you transfer/migrate any applications from the previous computer?

Participant
October 10, 2025

NO. I AM ON MY IPAD RIGHT NOW BUT MY PROBLEM IS ON MY LAPTOP