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Participant
February 11, 2020
Question

Adobe CC apps quitting shortly after opening

  • February 11, 2020
  • 2 replies
  • 328 views

My Adobe CC apps keep quitting after startup. I open Illustrator, or InDesign and about 2 minutes in to working on something, it asks if I want to save changes to my file and quits. The changes are not saved, even if I choose yes. This is very frustrating and has started quite recently (noticed it yesterday after I did my updates). Working on a PC. I uninstalled and reinstalled, tried doing so again and removing the preferences, and it is still not working properly. I have also tried installing a previous version (24.0.1 instead of 24.0.2). Yesterday, I was able to do some work by having Illustrator, InDesign and Acrobat all open at the same time. I don't know why that combination worked, but it doesn't appear to work when only two of the three are open.

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2 replies

Peru Bob
Community Expert
Community Expert
February 11, 2020

I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum so that proper help can be offered.

Participant
February 11, 2020

*note, it isn't a "crash" per se - it just quits.