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edwinl76571172
Participating Frequently
September 30, 2020
Question

Adobe CC apps won't start unless network cable is plugged out

  • September 30, 2020
  • 1 reply
  • 218 views

Having a strange issue on all our video editing PC's this morning - when you launch any of the apps, it looks like it loads up, but then gets "stuck" and eventually crashes. I discovered through trail-and-error that by unplugging the network cable, applications start up and will work. When you plug the network cable back in while the app is running, it still works for a while, but then just becomes unresponsive. This is affecting all PC's in my department and I need urgent assitance if anyone is able to help, or have had similar issues. Thank you.

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1 reply

kglad
Community Expert
Community Expert
September 30, 2020

do you have a team or enterprise subscription?