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Known Participant
October 27, 2019
Question

Adobe CC apps won't update anymore

  • October 27, 2019
  • 3 replies
  • 736 views

Hi. I'm on brand new Wacom computer (Mobile studio pro, only a few months old). No cleaner, no shady apps, no crappy apps...

 

Everything was working flawlessly. Abotut 10  days ago after an update, I started seeing that ugly "coresync app preventing shutdown". Afraid that could somehow corrupt Photoshop and other apps or that I would lose work I started trying to fix it and I'm still regretting it. That led to me trying to uninstall Adobe's CC desktop app which "uninstalled with errors" and everything went downhill from there. 

 

I ended up with a fresh Windows install which made things worse since Adobe desktop apps wouldn't download anymore. They would start downloading and hang randommly. Sometimes at 10%, othes 34%, then 21% and so on. No error message, no nothing. I even allowed access to an Adobe support represetative and he ended up using direct links to download the apps and fiddling with pretty much every setting he could. He did his best, but couldn't solve it. That led to Photoshop working buggy and apps still not being able to update. So I reseted the whole computer since even Windows started having hiccups after that.

 

I've tried abosolutely every solution I could find (delete files, uninstall, using Adobe's uninstller, renaming files, etc) or read about with no luck. Only Adobe CC desktop app updates. Everything else I had to download directly and can not be updated. There's something REALLY WRONG with Adobe CC and they haven't fixed it yet. Adobe's representative answer was that it was Windows fault and that it should be fixed in the next update. It is not right having to spend countless hours trying to fix something that you're paying for. Hours that I should spend working in my actual job. I'm really tired and felt like ranting about it.

 

 

    This topic has been closed for replies.

    3 replies

    CarmdqAuthor
    Known Participant
    November 4, 2019

    After countless hours of fruitlessly trying to update through Adobe's useless desktop app, I made the mistake of allowing customer service to remotely access my computer for the second time. If the first interaction with support left the computer with some hiccups (I had to reset the PC), this latest one crippled it for sure. Adobe's representative asked for permission to uninstall everything and delete folders manually, to wich I agreed. He was then unable to reinstall the apps, so I was left even worse than before. Eventually I had to perform a clean Windows intall as so much settings and tinkering had been done. Guess what. After a complete disk wipeout and a new Windows intallation with no additional software whatsoever, Adobe's app still WILL NOT update. This has costed me a lot of time and also money since I'm supposed to be working instead of trying to fix this. It's incredible to see the amount of users with similar problems throughout this forum.

    lucy12187
    Inspiring
    November 7, 2019

    I'm having the same problem.  With apps not updating and spending many hours chatting with them and letting them access my computer, cleaning /uninstalling adobe, etc.  i was able to reinstall everything but i had to use the download link they gave me. the links on the creative cloud desktop app won't update.

    They need to fix this. 

    Peru Bob
    Community Expert
    Community Expert
    October 27, 2019

    I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum so that proper help can be offered.

    John T Smith
    Community Expert
    Community Expert
    October 27, 2019
    CarmdqAuthor
    Known Participant
    October 27, 2019

    Thanks. I'll look into that later. Right now, I've decided to move on and get some work done. Eventually if this continues to happen I'll consider cancelling Adobe. My point is, if you pay for a service or software or whatever, the company providing the service should be responsible for fixing it as opposed to ask you, the customer to fiddle with things you may not understand and see if that helps.