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Known Participant
December 30, 2013
Question

Adobe CC Apps wont launch on my Admin account but will on a guest account on my Macbook Pro

  • December 30, 2013
  • 1 reply
  • 374 views

Hi,

My company owns an Adobe CC lisence. I've downloaded Prem Pro, AE, Photoshop and Bridge on to my brand new retine Macbook Pro running Mavericks, and none of the apps will launch properly on my main administrator account.

Prem Pro just crashes at the splash screen, Photoshop loads to a new project screen then crashes, AE says its can't load because of an error, each them a different reason.

However, I can get them to work when switching user accounts to a guest account. Both the Macbook and Adobe CC subscriptions are new, so I can't understand why it's working on one account and not another?

It's useless to me that it doesn't work on my admin account, as the laptop is both my work and personal computer, so everything is on the main admin account, a guest account is literally just for a guest to login.

Any help?

Cheers,

Phil

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1 reply

Jeffrey_A_Wright
Legend
December 30, 2013

Phil please see Troubleshoot unexpected behavior | User account-specific | Adobe software | Mac OS - http://helpx.adobe.com/x-productkb/global/troubleshoot-unexpected-behavior-user-account.html for information on how to resolve the errors you are receiving under your current User account.