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Participant
October 9, 2024
Question

Adobe CC cannot connect to servers error

  • October 9, 2024
  • 2 replies
  • 603 views

I'm attempting to install under the trial, but after installing CC desktop app, I continually get the "cannot connect to servers" error message. I've checked firewall settings, .host files, used the adobe cleaner and repair tool, and even created a new admin user, nothing seems to work. 
I kind of need it to work, so is there any kind of solution for this issue?

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2 replies

Shivangi_Gupta
Community Manager
Community Manager
October 14, 2024

Hello there,

We're sorry for the trouble. Have you tried the all the troubleshooting steps listed in this article? https://adobe.ly/3YnVXC0

Please confirm.

Regards,

Shivangi

kglad
Community Expert
Community Expert
October 9, 2024

change your defauilt browser, esp if it's opera.

Participant
October 10, 2024

I don't get the error when trying with firefox but it now gets stuck on "initializing creative crowd"

Participant
October 10, 2024

cloud*