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A
Ash W.
Participant
February 10, 2022
Question

Adobe CC Error code 87 "Another installer is running" Windows 10

  • February 10, 2022
  • 2 replies
  • 1712 views

Everytime there is a CC update it always gets stuck and says that there is "Another Installer running" and that it cannot complete the update. I've looked everywhere for fixes and i've tried stopping every process I can see through task manager and nothing is working. Nothing else I use seems to have this issue besides Java, but that can at least be fixed by restarting and stopping MSI.

 

I need to update CC to reinstall PS2022 after it's stopped working on me and I cannot. It's really frustrating that this seems to happen almost everytime there's a CC update nowadays.

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
February 10, 2022

Is Windows Update trying to run?

    A
    Ash W.Author
    Participant
    February 11, 2022

    Whenever I check, there is no updates for anything that I can see running. No matter Whether I check through Task Manager or the setting menu

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    February 11, 2022

    Thanks for the update, Ash.  You can use the process listed in https://helpx.adobe.com/download-install/kb/close-conflicting-processes.html to close any conflicting process. 

     

    Since your membership is provided through your school, please get in touch with them if you continue to encounter problems.  They can use the process listed in https://helpx.adobe.com/enterprise/using/support-for-enterprise.html if they need to contact us on your behalf.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    February 10, 2022

    Ash, sorry you are encountering problems using a Creative Cloud membership.  What type of Creative Cloud membership are you using?  I don't see an active individual membership associated with the account you used to post to this public discussion forum.

    A
    Ash W.Author
    Participant
    February 11, 2022

    It's a school licenced acount. I'm logged in on my computer at home.

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