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R
rossoneris
Participating Frequently
February 12, 2015
Answered

Adobe CC - keep asking for Login

  • February 12, 2015
  • 1 reply
  • 507 views

I am running newest CC cloud client and everytime I open and adobe application from cloud it say "sign in required" on my Mac. I sign in successfull. Afterwards A "start trial" windows appear, that I can close

I have tried to remove the opm.db, after closing CC - but error still happens ?

What can be done to fix that problem ?

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Rossoneris I would recommend that either the individual contact us directly or they provide the credentials for you to access support on their behalf.  You would be unable to test any steps necessary to resolve the issue without being able to login with an active membership.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
February 12, 2015

Rossoneris the Adobe ID/e-mail address you posted to does not contain an active membership.  Please make sure to sign in using the Adobe ID tied to your membership.  If you are unsure which e-mail address/Adobe ID is tied to your membership then please contact our support team directly at Contact Customer Care.

R
rossonerisAuthor
Participating Frequently
February 13, 2015

It is not my adobe ID - I am just reporting it on behalf of one CC user: I Can enter the ID, but will not enter it in a public forum. Just let me know where to do it

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
February 13, 2015

Rossoneris I would recommend that either the individual contact us directly or they provide the credentials for you to access support on their behalf.  You would be unable to test any steps necessary to resolve the issue without being able to login with an active membership.

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