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R
ren1225
Participant
September 22, 2020
Question

Adobe CC links to old account

  • September 22, 2020
  • 2 replies
  • 417 views

I am trying to install Adobe CC but every time I install it links it back to an old email address. If I sign out and back in with new account I get an error that it cannot connect to Adobe servers which is nonsense as it just did with the old account. I have tried using the cleaner to remove everything but I'm just going round in circles and as it stands I cannot use any of the programs I am paying for.

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2 replies

W
Walid5C68
Participant
September 23, 2020

i have the same problem please how to fix it

Djarah
R
ren1225Author
Participant
September 23, 2020

Walid5C68, I followed the instructions provided by kglad (thank you) but I still encountered the same issue, however, I tried again and after checking the other folders in the users AppData folders found that if you also remove the OOBE folder from C:\Users\<user folder>\AppData\Roaming\Adobe\OOBE the issue was resolved on the following install! I didn't just try removing this without a full uninstall so that might be worth a try first.

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 23, 2020

you're welcome.

 

p.s. please mark correct answsers if there are any.

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 22, 2020

Delete the entire contents of the OOBE folder:

 

1) Quit the Creative Cloud desktop app from the gear icon in the upper-right corner.

2) Browse to the following location based on your operating system.

 

A) Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE
Note: The \Users\<user folder>\Library\ is hidden by default after 10.7. google enable access to hidden user library files | Mac OS 10.7 and later for instructions on accessing it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

 

B) Windows: C:\Users\<user folder>\AppData\Local\Adobe\OOBE
Note: The AppData is hidden with Windows default settings. google Show hidden files, folders, filename extensions | Windows for instructions to show it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

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