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Steven Seltenrich
Participant
August 8, 2018
Answered

Adobe CC: One Year Membership to Monthly

  • August 8, 2018
  • 2 replies
  • 291 views

Hello,

I am curious about something.

Around a year ago, I decided to switch to monthly payments, instead of One Year Membership, but this was during the time that I already had the One Year bought.

Recently, I got a notification email saying my renewal for my one year will be coming shortly, so I am curious.

Will it automatically transfer into a monthly subscription, and show that on my account, or will it still ding me the 500+ for the yearly?

I suppose I wasn't thinking clearly at the time, but I am also curious, am I able to make a case with Adobe to be refunded (If I haven't already) for the time that I have paid monthly during the yearly? Or atleast receive some sort of credit (or free months?)

And yes, upon restrospec, I was an idiot...

This topic has been closed for replies.
Correct answer arij2010

Hi,

If you pay monthly, you will continue to be charged monthly because the migration from the annual to the monthly plan is considered as a new order that cancels the old contract .

If you changed the plan before the end of your first contract ,you should ask for a refund for the remaining months but if you changed during the last days ,no refund is needed .

2 replies

shawn_starc
shawn_starc
Inspiring
August 8, 2018

Hi,

I suggest you to contact Adobe Customer Support so that they will change your billing method from Yearly to Monthly basis

Contact Customer Care

arij2010
arij2010Correct answer
Inspiring
August 8, 2018

Hi,

If you pay monthly, you will continue to be charged monthly because the migration from the annual to the monthly plan is considered as a new order that cancels the old contract .

If you changed the plan before the end of your first contract ,you should ask for a refund for the remaining months but if you changed during the last days ,no refund is needed .

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