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Participant
April 15, 2017
Answered

Adobe CC Subscription Big Problem

  • April 15, 2017
  • 2 replies
  • 316 views

Hello,

I currently have 2 Adobe Creative Cloud subscriptions, 1 Adobe Photography Plan and one Adobe After effects. I wanted to cancel my After Effects Subscription so I contacted the help desk.

I am afraid that the guy from the Help desk canceled both of my subscriptions when I wanted to cancel only one, as I recieved 2 emails *for each of my subscriptions*  saying "You have received this email as a confirmation of the automatic billing interruption of your Creative Cloud subscription. Your subscription will change from the payed version to the free version once the expiration date has passed."

Is there a way to re-subscribe to the Photography Plan and cancel only the after effects one?

Thanks In advance,

Joaco.

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Community Expert
April 15, 2017

When your expiration date comes up, just sign-up for a new Photography Plan.  

That seems the simplest way to correct this.

Nancy

Nancy O'Shea— Product User & Community Expert
Participant
April 15, 2017

Thanks, I think I will do that.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
April 15, 2017
Participant
April 15, 2017

The "Edit payment details" button is not there, I've already tried this and all the solutions that the page describes , but nothing works .