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chemoletter
chemoletter
Participant
June 30, 2014
Question

adobe cc wants me to enter a serial number for my student cc 2014 but i can't enter the license site...

  • June 30, 2014
  • 2 replies
  • 354 views

hi folks,

i am a student from berlin, germany. i chose the cc 2014 student subscription for 19,99€ monthly ( mac OSX 10.9.3 ). i had an adobe ID before and i continue using it now. i installed some programs from the CC2014. after that i wanted to try out muse, started the program and was asked whether i wanted to test the program for 30 days, or if i wanted to license it. i clicked the license button and went to https://licensing.adobe.com as suggested. there it said "Sie konnten nicht als autorisierter Anwender dieser Website identifiziert werden. Wenden Sie sich bitte an Adobe." translation: "it was impossible to identify you as an authorised user of this website. contact adobe". what now?

i went to adobe support ( the written support, because chat and telefone-support is from 9:00 to 17:00 - my working hours ). there i did everything that was suggested: correcting the hosts file, keychain certificates etc. nothing helped.

has anybody an idea what i could do next?

thank you all

This topic has been closed for replies.

2 replies

chemoletter
chemoletterAuthor
Participant
July 1, 2014

Hi Jeff,

yes, I completed each and every step listed in Sign in, activation, or connection errors | CC, CS6, CS5.5. It didn't help. The forum told me to change the language of the CC application to english international, which i did - didn't help, still there was a serial number required.

now i deleted the hosts file completely from my computer ( still have it in my trashbin ). now the programs work fine but i am concerned if i did something wrong/illegal by deleting the hosts file.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
July 1, 2014

That is great news Chemoletter that removal of the host file has allowed you to restore connectivity to the Adobe activation server.  It is likely the entries were added when you installed another application.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
June 30, 2014

Chemoletter your subscription is active.  So you must be facing connectivity difficulties contacting our activation server.  Are you on a managed network?  Also to confirm have you completed all of the steps listed in Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html?

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