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Participant
June 9, 2017
Answered

Adobe CC won't download program's

  • June 9, 2017
  • 1 reply
  • 320 views

The CC will not download any of the programs. It says It's downloading, instantly goes to 99% complete. it then says its downloaded and then tells me it is not downloaded. Please help.

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Correct answer Jeffrey_A_Wright

I'm having the same problem.  Its not saying that it is "failing to install" but actually says "You installed Photoshop cc 2017" and then disappears from the "installed" and goes back into "find additional apps" and the button next to it says "install" again.

Lightroom worked just fine for me, it is just photoshop that is acting up.

And I am downloading on mac


Min Jungk94442927 please review the install log to determine why Photoshop CC 2017 is failing to install.  For details on how to locate the install log see Creative Cloud download and install errors.

Your are welcome to post any errors you discover, from the install log, to this discussion.

1 reply

Kanikas
Legend
June 9, 2017
Jeffrey_A_Wright
Legend
June 9, 2017

Hello Chuck 3f what CC application are you attempting to install?  If you are attempting to install the Creative Cloud desktop app then please utilize the steps listed in "Failed to install" error received when installing Adobe Creative Cloud desktop app​.

If you have any questions regarding the steps listed please update this discussion.  If you can also respond with the operating system you are attempting to install the Creative Cloud applications on it would be appreciated.

min jungk94442927
Participant
June 10, 2017

I'm having the same problem.  Its not saying that it is "failing to install" but actually says "You installed Photoshop cc 2017" and then disappears from the "installed" and goes back into "find additional apps" and the button next to it says "install" again.

Lightroom worked just fine for me, it is just photoshop that is acting up.

And I am downloading on mac