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Participant
February 27, 2022
Question

Adobe CC Won't Install (M1 Pro)

Hello! Looking for some help on installing CC on my Mac M1 Pro... long story short, the installer won't open.

 

When I transferred my information using the MacOS transfer tool, it allowed me to transfer my CC stuff... which is all great until Acrobat wouldn't work. I then, used the uninstaller tool, I think it worked, and I am trying to redownload it. The installer won't open, and even if I "show content" on it, and use the script, it will still not show up

 

Thanks for all your help in advance!

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2 replies

Peru Bob
Community Expert
Community Expert
February 28, 2022
quote

 

When I transferred my information using the MacOS transfer tool, it allowed me to transfer my CC stuff...


By @awtfnd

 

Unfortunately, that doesn't work properly for Adobe applications.

Use the Cleaner Tool and then do a proper installation of the Creative Cloud app and install your other apps from that:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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Nancy OShea
Community Expert
Community Expert
February 28, 2022

Use Rosetta to run the installers.  See this help article for more details.

https://helpx.adobe.com/acrobat/kb/apple-silicon-m1-processor-support.html

 

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Nancy O'Shea— Product User & Community Expert