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ev75552446
Participant
January 12, 2019
Question

Adobe charging for cancelled subscription!! SCAM

  • January 12, 2019
  • 1 reply
  • 288 views

On September 26th 2018 I subscribed to a trial version of Adobe Pro, which I cancelled day the after, as the program didn't work for what I needed it. I contacted Customer Care twice on September 27th. On the first time, the agent said I had to wait a few hours until a "change plan" button showed up on my profile so I could cancel it. It never did. I contacted Adobe again and I finally managed to cancel my the plan (I have even received an email saying that my subscription was cancelled). Now to my surprise I've just found out that Adobe charged 18 euros on my account on January 5th 2019. And I've just now realized that they have been charging me monthly since October 2018!!!

I'm absolutely sure my subscription it's cancelled: it doesn't show up on my profile and when I open Adobe Acrobat it says "subscription expired".

I tried contacting Adobe's support this morning and they claim they are having technical issues and that I should contact back later. So I'm raising this issue here, because to me it just sounds like a huge SCAM and Adobe keeps using technical issues to get money from Costumers!

I want an official answer from Adobe and I want to be refunded immediately.

This topic has been closed for replies.

1 reply

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Community Expert
Manan JoshiCommunity Expert
Community Expert
January 12, 2019

Hi there,

This is peer to peer forum not visited frequently by Adobe staff, posting here would not resolve your issue. Please do contact the customer care for any resolution, if you are not satisfied by their response you can ask for escalation to a senior person to look into your matter. But surely this forum has very little chance of getting any official response from Adobe.

-Manan

-Manan
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ev75552446Author
Participant
January 12, 2019

Thank you. I managed to speak to a supervisor who said that my subscription "was not fully canceled from the backend" (?), even though I received an email months ago saying it was canceled. How can a Worldwide known company such as Adobe "half-cancel" a subscription is completely beyond me?!

They said they would cancel my subscription again but then again if I don't receive a confirmation email soon I'll contact Costume Care again, as everything they do seem shady and this company has become completely untrustworthy for me now.

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