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Question

Adobe Cleaner Tool not opening on MAC Catalina

Forum|Forum|6 years ago
November 11, 2019
4 replies
1545 views

Hi There

I am tring to launch the CC Cleaner tool on my Macbook Pro and the error message pops up saying it can't be checked for maliciuos software and that it needs to be updated.

Please advise

Thomas

This topic has been closed for replies.

Jeff Arola

Community Expert

I already had that set to App store and identified developers. Catalina has some strange bugs when it comes to remembering security stuff and has to be reset at times.

Anyhow, when i double clicked on the AdobeCreativeCloudCleanerTool.dmg i got the above apple can't check for malicious software message. So i right clicked and clicked on Open and then it worked.

Maybe that will work for other users having trouble getting the CC Cleaner to work.

Jeffrey_A_Wright

Community Manager

You are correct. Jeff! Sometimes you have to select Open, from the contextual menu in the Finder, to fully override Gatekeeper.

Jeff Arola

Community Expert

The CC Cleaner Tool (AdobeCreativeCloudCleanerTool.dmg) from here https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html still does not seem work on macOS Catalina and generates the below message. Tested on masOS Catalina 10.15.1

Jeffrey_A_Wright

Community Manager

Jeff, that screenshot is from macOS Gatekeeper. By default, macOS is set to only allow applications to be installed and ran from the Apple App Store. Information on how to overcome this security setting can be found at https://support.apple.com/en-us/HT202491.

Jeffrey_A_Wright

Community Manager

Thomas, please try downloading a fresh copy of the CC Cleaner Tool from https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html, if you continue to face errors can you please post a screenshot of the error message?

John T Smith

Community Expert

As far as I know, the Cleaner tool is 32bit and Catalina is 64bit only

Jeffrey_A_Wright

Community Manager

John, the CC Cleaner Tool, was recently updated to not only work with macOS 10.15 but also to now include an uninstall component. This allows people who have upgraded to macOS 10.15, or later, to still remove their software. Many of the uninstallers were also 32-bit, so that would prevent someone from going through the standard uninstall process, after updating.

I would recommend reviewing https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html for more information.

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