Adobe closing Draw and changing to Fresco resulted in my files being lost

Question

I opened Adobe Draw this evening to do some work and saw the notification that it is no longer operating and for me to download Fresco, where all my files will reappear.

I downloaded fresco and opened it to see that numerous files of mine have actually disappeared. These files represent weeks and months of my work.

I can't find a way to connect directory with someone at Adobe for help.

Can someone please advise?

John T Smith · Answer

>can't find a way to connect

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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