Adobe Cloud connection

Question

Hi,suddenly my mouse and keybord are getting frozen. I found out at the AdobeCloud connection is the problem. Without the Internet my PC is working normaly. Just connection to AdobeService with the single AcrobatReader App closes my PC (protected by Norton). I installed the new Windows 10 and installed only the Office and AdobeCloud. The same result, PC is working without the Internet, connection to AdobeService freezes my moue and kebord after to, three minutes.I am not a begynner, I was AdobeCloud user in many years, it is the first time I "got a problem". Sincerely, Paul

kglad · Answer

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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