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Inspiring
December 3, 2021
Question

Adobe Cloud (PS keeps asking me to logout of the same computer I'm on)

  • December 3, 2021
  • 1 reply
  • 1543 views

Hi 

I'm using Adobe Cloud. Several times now Adobe keeps asking me to sign out of different computers, but it's asking me to sign out of the computer I'm on. There's only one user account on this computer, so I'm not sure what's going on. 

1 reply

kglad
Community Expert
Community Expert
December 4, 2021

many hardware changes will cause the same computer to be recognized as a different computer.  regardless, just sign out from the two with green check marks so you can sign in to your current computer.

Participant
December 13, 2021

Well that is a work around but the issue needs to be fixed by Adobe.  I have the same problems and have done 0 hardware changes to the computer.

Nancy OShea
Community Expert
Community Expert
December 14, 2021

Go to your online account below and deactivate all unused devices.

https://account.adobe.com/plans

 

Nancy O'Shea— Product User & Community Expert