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Inspiring
Dec 3, 2021 11:22 PM UTC
Question

Adobe Cloud (PS keeps asking me to logout of the same computer I'm on)

Hi 

I'm using Adobe Cloud. Several times now Adobe keeps asking me to sign out of different computers, but it's asking me to sign out of the computer I'm on. There's only one user account on this computer, so I'm not sure what's going on. 

 

11 replies

kglad
Community Expert
Community Expert
Dec 4, 2021 2:55 PM UTC

many hardware changes will cause the same computer to be recognized as a different computer.  regardless, just sign out from the two with green check marks so you can sign in to your current computer.

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Participant
Dec 13, 2021 11:37 PM UTC

Well that is a work around but the issue needs to be fixed by Adobe.  I have the same problems and have done 0 hardware changes to the computer.

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Nancy OShea
Community Expert
Community Expert
Dec 14, 2021 12:21 AM UTC

Go to your online account below and deactivate all unused devices.

https://account.adobe.com/plans

 

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Nancy O'Shea— Product User & Community Expert