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Participant
January 27, 2025
Question

Adobe Cloud Storage full even though I don't have any file stored

Hello,

It says I reached the 20gb stroage limit even though I don't have anything stored in my Adobe Cloud. I checked directly throught the web version and all folders are empty, even the deleted files folder. Both my Photoshop and Lightroom apps are also empty. What can I do?

7 replies

kglad
Community Expert
Community Expert
January 27, 2025

use a browser. there are several tabs and link to check:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

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Participant
January 27, 2025

I have checked all these folders and they are all empty. 

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kglad
Community Expert
Community Expert
January 27, 2025

then reset the cc app and see if that corrects.

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