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Participant
August 7, 2013
Answered

Adobe Connection Manager unable to connect to Adobe Servers

  • August 7, 2013
  • 1 reply
  • 861 views

Hello,

I have found many threads for that topic, but non helped me solve my issue.

I haven't been using my application in quite a few months. A few weeks ago I started again and always get the message that my membership could not be verified because it cannot connect to the Adobe Servers. I started the Application Manager and get the same message there.

I tried everything in this document: http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html and all steps are successful

I tried to connect my laptop directly with the LAN cable to the modem, still no success

I don't use any Proxies.

I disabled my firewall and Antivirus, Spyware, etc. applications, still it says it cannot connect.

I tried to download the Desktop Application, but also get the message it cannot connect to the servers.

I really do not know what to check anymore. I have no problems with secure sites or anything else I am using.

Any suggestions what else could be the problem?

Side note: It says to set the clock correctly. What time yone does it check against? My Windows is German, he CC is German, I am in Germany and use the correct timezone. I often use the US formatting of numbers and date formats, because I need it hat way for work. I tried it with both US and German settings, though. Makes no difference.

Thank you!

This topic has been closed for replies.
Correct answer iAnkitkhurana

If you are a home user then enable the Hidden admin, restart and try to update/activate. Check here for instructions on enable/disable Hidden admin : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-windows-vista/

If connected to corporate network then contact your IT department to see if Firewall or Proxy server is blocking the activation.

Thanks!

Ankit

1 reply

iAnkitkhurana
Adobe Employee
iAnkitkhuranaCorrect answer
Adobe Employee
August 8, 2013

If you are a home user then enable the Hidden admin, restart and try to update/activate. Check here for instructions on enable/disable Hidden admin : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-windows-vista/

If connected to corporate network then contact your IT department to see if Firewall or Proxy server is blocking the activation.

Thanks!

Ankit

Participant
August 8, 2013

Hello. I am at home, using the home network setting of Windows 7.

I will try your suggestions tonight. Thank you!