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marcb69625414
Participant
December 11, 2017
Question

adobe creativ cloud install but not open and not of my mac

  • December 11, 2017
  • 3 replies
  • 384 views

adobe is not help! i can not more work on my mac laptop with high sierra photoshop not work, lightroom not work and crativ cloud not opnen and not finmd on my mac programs eaht the is this i mus work with that....-

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3 replies

marcb69625414
Participant
December 11, 2017

ich hab echt kein bock mehr

marcb69625414
Participant
December 11, 2017

es kommt immer testphase abgelaufen und aktievieren geht nicht

Participating Frequently
December 12, 2017

Did you uninstall and reinstall? Run the cleaner after the uninstall? Are you sure you're properly signed in? Could you provide us with a screenshot?

John T Smith
Community Expert
Community Expert
December 11, 2017

Every time Apple changes their operating system people have problems

What may work is to remove and reinstall

Sign out of your account... Uninstall... run the Cleaner...

-for non-Cloud programs you need to DE-activate before uninstalling

-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to your account... Reinstall

-and 5 steps in reply #1 https://forums.adobe.com/thread/2144928