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Bill Raleigh
Participant
May 15, 2021
Question

Adobe creative cloud (ACC)

  • May 15, 2021
  • 1 reply
  • 438 views

It does not update any app.

If I uninstall one up, it fails to install it.

I have twice un-installed ACC and re-installed it to no avail.

I run the ACC Cleaneer Tool and what it did was to uninstalled it. It did not clean anything.

 

I do not know what to do. Can somebody please help me.

 

Bill S

 

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    1 reply

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    May 15, 2021

    [Moderator moved from Using the Community (forums) to Download & Install.]

     

    Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + OS + all other apps you use. Check each one.
    - https://helpx.adobe.com/creative-cloud/system-requirements.html

    Also pay attention to new GPU requirements. See links below.
    - https://helpx.adobe.com/photoshop/system-requirements.html
    - https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

    When you're system doesn't meet current requirements, you can't upgrade to latest app versions. 

     

    That said, if your system does meet requirements, see this help article.

    https://helpx.adobe.com/creative-cloud/kb/download-update-errors.html

     

    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert
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