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Berizmor
Berizmor
Participant
May 28, 2018
Answered

Adobe Creative Cloud access through NordVpn

  • May 28, 2018
  • 15 replies
  • 24077 views

Hi

i installed Adobe Creative Cloud on my pc not using VPN but, when i launch the VPN, Adobe Creative Cloud looses connection to servers and can only work offline.

I saw some answers concerning the "leak Protection for IPv6" but, unfortunately, my VPN provider, NordVpn, do not offers this setting.

Anyone has a work around except shutting of the VPN?

Best Regards

    This topic has been closed for replies.
    Correct answer HDSRE

    Hey everybody.
    Just ran into the same issue and contacted NordVPN. I had an answer within 3 Minutes: Here it goes and it worked like a charme!

    1. Open the Network and Sharing Center by right-clicking the network icon in the system tray and selecting it.

    2. Go into Change adapter settings.

    3. Right-click the TAP-NordVPN Windows adapter V9, and open Properties.

    4. Highlight the Internet Protocol Version 4 (TCP/IPv4) and open its properties.

    5. Click Advanced...

    6. Click Add.. under Default gateways.

    7. Type in 192.168.0.1 and click Add.

    8. You should now see the 192.168.0.1 under your Default Gateways. Click OK to apply changes and reconnect to the VPN.

    It works on my end perfectly and instantly.

    Hope this helps!

    15 replies

    Show previous replies
    HDSRE
    HDSRECorrect answer
    Participant
    November 5, 2018

    Hey everybody.
    Just ran into the same issue and contacted NordVPN. I had an answer within 3 Minutes: Here it goes and it worked like a charme!

    1. Open the Network and Sharing Center by right-clicking the network icon in the system tray and selecting it.

    2. Go into Change adapter settings.

    3. Right-click the TAP-NordVPN Windows adapter V9, and open Properties.

    4. Highlight the Internet Protocol Version 4 (TCP/IPv4) and open its properties.

    5. Click Advanced...

    6. Click Add.. under Default gateways.

    7. Type in 192.168.0.1 and click Add.

    8. You should now see the 192.168.0.1 under your Default Gateways. Click OK to apply changes and reconnect to the VPN.

    It works on my end perfectly and instantly.

    Hope this helps!

      raphaëlg15728178
      raphaëlg15728178
      Participant
      November 5, 2018

      Hi Atahualpa,

      Your solution is perfected, it's worked !!

      desicore.creative
      desicore.creative
      Participant
      September 8, 2018

      Same here. I contacted adobe, who claimed it's not their fault (so surpsising), than I contacted NordVPN. They tried to troubleshoot with multiple solutions, none works obviously. So now, what I do is to switch on and off NordVPN all the time. Honestly it's a bit frustrating, since I pay for both services

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      September 8, 2018

      desicore.creative  wrote

      Same here. I contacted adobe, who claimed it's not their fault (so surpsising), than I contacted NordVPN. They tried to troubleshoot with multiple solutions, none works obviously. So now, what I do is to switch on and off NordVPN all the time. Honestly it's a bit frustrating, since I pay for both services

      If it works without VPN, it should be the VPN‘s fault! Don‘t you agree?

      I used CC via VPN and it worked correctly. It‘s via my company‘s VPN and I have no idea, however, about config details and software involved.

      ABAMBO | Hard- and Software Engineer | Photographer
      Berizmor
      BerizmorAuthor
      Participant
      September 9, 2018

      ok, i found the issue on another thread located @ CC will not load with VPN running

      It appears it is due to NordVPN not supporting IPv6. Some workaround are explained there.

      On my side, i did not renew my NordVpn subscription and will be looking for another VPN.

        marcov
        marcov
        Participating Frequently
        July 17, 2018

        Hi, I tried to enable TCP/IPV6 protocol on my network connection and Adobe Connections seems to be ok now, with NordVPN app running. TCP/IPV4 was enable on my connection properties, and TCP/IPV6 was not enabled.

        Have you ever tried?

        Can you tell me if this is a possible solution?

        Thanks

        Mark

        Berizmor
        BerizmorAuthor
        Participant
        September 5, 2018

        Hi marcov

        sorry, i did not follow up on that one.

        Thank you very much for taking the time to reply.

        I am pretty sure i had IPV6 enabled as i was also connected to the Apple Store which rely also on IPV6.

        I will nevertheless have a look and will come back to you.

        Regards

        L
        LutzTIM
        Participant
        July 9, 2018

        Has the Nord VPN problem been fixed?  I have the same issue.  I hate software companies that charge high prices and then claim the problem is not there's.  If you are going to go to an all subscription base then be prepared to handle real world issues Adobe.  Shame on you!

          M
          midwested
          Inspiring
          June 28, 2018

          I have exactly the same issue.  Just got off chat with Adobe customer service and of course as one might expect it's the other guys (NordVPN) fault.  And of course it could the other guys issue.

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