Skip to main content
Olga_af
Participant
December 30, 2015
Answered

Adobe Creative Cloud app fails to install on Mac OSX El Capitan

  • December 30, 2015
  • 1 reply
  • 715 views

I try to install Adobe Creative Cloud on a clean MacBook Pro running El Capitan OS.

I tried download Creative Cloud app from the app catalog Adobe Creative Cloud desktop apps | Adobe Creative Cloud. When I click on the downloaded dmg file, the installation starts and then it throws 205 error and exits. The message displayed: "We've encountered the following issues: There seems to be a problem with the downloaded file(s). For troubleshooting tips, please visit our customer support page. (Error code: 205)"

I tried to download Lightroom from the same catalog page, which first tries to install the Creative Cloud App. The result is the same.
Then I spent hours in the forums, I tried the Creative Cloud Cleaner Tool, and tried all over, the result is still the same.

Then I tried Adobe Application Manager: Adobe - Adobe Application Manager : For Macintosh : Adobe Application Manager, which also failed. The message displayed was: "We've encountered the following issues: Sorry, there seems to be a problem with download process (Error code: A12E5). For troubleshooting tips, please visit our customer support page."

This is a new Mac, no Adobe product was installed on it. Before I tried the Adobe Application Manager there were nothing except for empty 'cap' folder in Application Support folder for Adobe. After attempt to install the Manager, there are more folders, including OOBE.

Please help me install Creative Cloud. It's really frustrating, I don't know what else I can try.

This topic has been closed for replies.
Correct answer Sheena Kaul

Hi,

Please refer to the help document below for error 205:

https://helpx.adobe.com/creative-cloud/kb/download-update-errors.html

For error A12E5, please see Error A12E5 installing Adobe Creative Cloud products

Hope that helps!

Regards,

Sheena

1 reply

Sheena Kaul
Sheena KaulCorrect answer
Legend
December 30, 2015

Hi,

Please refer to the help document below for error 205:

https://helpx.adobe.com/creative-cloud/kb/download-update-errors.html

For error A12E5, please see Error A12E5 installing Adobe Creative Cloud products

Hope that helps!

Regards,

Sheena