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joshuas25063787
Participant
April 14, 2021
Question

Adobe Creative Cloud Corrupted, all Apps Crashing

Last night Windows did an update. After the PC rebooted Creative Cloud said it was corrupted and needed to be reinstalled. Unfortunately I cannot reinstall it as the installer keept crashing. All Adobe Products I try to open crash. I tried to uninstall Creative Cloud and the uninstaller just disappears instantly as well... not sure what else to do...

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 14, 2021

uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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