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franklinpoole
Participating Frequently
October 4, 2025
Question

Adobe Creative Cloud crashed Windows 10

  • October 4, 2025
  • 1 reply
  • 170 views

I can't find a better place to put this so I'll put it here. 

I built a new Intel based computer for my edit suite. I moved the hard drives from the old machine to the new one. At first Adobe Acrobat would load for about 4 seconds and then close. I managed to fix that. I reinstalled Acrobat with Creative Cloud. However, after an extended time idle I get a popup that is titled "Adobe Creative Cloud (Not responding)

The text in the box says:

Adobe Creative Cloud is needed to resolve this problem. However it is missing or damaged. Please download and install a new copy of Creative Cloud from "http://www.adobe.com/go/adobecreativecloudapp"

I have removed and reinstalled Creative Cloud. I have followed instructions for completely removing and reinstalling the app as well  with no change.

When the dialog box (attached here) appears the computer will crash all running apps and the only resolution is a hard reset. Creative cloud will load and I can install applications with it. You cannot click on the "Quit" or "Repair" buttons as clicking anywhere on that box caused all running apps to stop responding. Acutally even if you DON'T touch that box all apps lock up anyway.

Ideas?

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 4, 2025

    migrating adobe apps that way is guaranteed to cause a mess.

     

    you can try using the cc cleaner but you really should undo what you did and then properly install cc.

    F
    franklinpooleAuthor
    Participating Frequently
    October 5, 2025

    Well, I didn't 'migrate' anything. I simply moved the hard drives to a new computer. After much distress, I have removed all of my Adobe applications (Adobe Cloud, Premiere Pro, Audition, After Effects, Media Encoder), run CC Cleaner, rebooted, reinstalled Adobe Cloud and all my apps and this afternoon the same dialog box popped up and the only resolution was to hard reset the computer.

    Oddly this dialog box (attached to the first post) does not appear for several hours. Something is happening in the background.

    I'm stumped....

    Hawkeye The Video GuyFort Worth, TX
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 6, 2025

    moving a hard drive is the most problematic type of migration.  ie, you need to use an adobe free hard drive and then properly install your apps.

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