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Tim Weston
Tim Weston
Participant
October 1, 2014
Answered

Adobe Creative Cloud Desktop does not install

  • October 1, 2014
  • 2 replies
  • 3741 views

Hi,

I am trying to install the trial of Adobe Creative Cloud on my Mac (10.9.5). When I run the Creative Cloud Installer, it shows 'Downloading Creative Cloud desktop' and then stops with the error message 'We’ve encountered the following issues: Installer was unable to create a critical file/directory. Please try installing again. (Error code: 44)'.

Here is what I tried so far:

1) Trying again yields the same result.

2) Trying the install from my admin account yields the same result.

Other info:

1) The machine has a licensed copy of Adobe Creative Suite 5.

2) I previously installed a trial of CS6 but have since removed that to go to CC instead.

3) Removal of the CS6 trial by the uninstaller failed - I had to remove components manually.


Does anyone have an idea what the issue could be? Very frustrating as I need to start using CC as soon as possible and purchase a subscription.

Best regards

Tim

This topic has been closed for replies.
Correct answer Tim Weston

Hi Jeff,

I came to the same conclusion but finding the permissions problem was like hunting the needle in the proverbial haystack. I don't think using a temporary directory as you suggested is a solution as the user has no control on where the installer is actually installing the files.

In the end I did as follows:

  1. Manually removed all Adobe products from my internal disk and cleaned caches, app support folders and preferences (BTW, that did not allow the installer to work either).
  2. Cloned my internal SSD drive to an external hard disk.
  3. Formatted my internal SSD drive.
  4. Re-installed Mavericks 10.9.5.
  5. Installed CC Desktop successfully.
  6. Pulled all my stuff back on to my internal SSD drive from the external hard drive using Migration Assistant.


It took a little time, but everything now works as it should.

Problem resolved!

Tim

2 replies

S
SCI Institute
Participant
April 3, 2015

If you're on windowses, try moving the installation file to your desktop.  Then run from your desktop, instead of the download folder...

A
alimamyb76231909
Participant
March 15, 2016

Guess what that worked. i simply moved it to my desktop and run it from there. Thanks.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
October 2, 2014

Tim it looks like you are facing a file permission error.  Is there sufficient disk space on the computer to store the installation files within your temp directory?

You may want to try creating a new administrator account to see if you encounter the same error.  You can find more details at Install or run Adobe applications in new user account | Mac OS X.

Tim Weston
Tim WestonAuthorCorrect answer
Participant
October 3, 2014

Hi Jeff,

I came to the same conclusion but finding the permissions problem was like hunting the needle in the proverbial haystack. I don't think using a temporary directory as you suggested is a solution as the user has no control on where the installer is actually installing the files.

In the end I did as follows:

  1. Manually removed all Adobe products from my internal disk and cleaned caches, app support folders and preferences (BTW, that did not allow the installer to work either).
  2. Cloned my internal SSD drive to an external hard disk.
  3. Formatted my internal SSD drive.
  4. Re-installed Mavericks 10.9.5.
  5. Installed CC Desktop successfully.
  6. Pulled all my stuff back on to my internal SSD drive from the external hard drive using Migration Assistant.


It took a little time, but everything now works as it should.

Problem resolved!

Tim

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
October 3, 2014

Thanks for the update Tim!

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