Skip to main content
Participant
April 8, 2020
Question

Adobe Creative Cloud disappearing

  • April 8, 2020
  • 0 replies
  • 88 views

 

Hi to everyone,

 

Today I was forced to update the ACC app, but when the update sinishes the ACC disappeared.

 

I tried the following (that I found in a Adobe forum) :

 

"1) Uninstall Creative Cloud Desktop Manager :

Creative Cloud Help | Uninstall the Creative Cloud desktop app

2) Delete following folders : ( If you don't see any folder skip that step )

C:\Program Files (x86)\Common Files\Adobe\OOBE

C:\Program Files (x86)\Common Files\Adobe\Adobe Application Manager

C:\Program Files (x86)\Adobe\Creative Cloud Folders

C:\Users\<user_name>\AppData\Local\Adobe\ AAM UPDATER  and OOBE both ( App data & Program Data is hidden folder please see, Show Hidden Files and Folders in Windows 7, 8.x, 10, or Vista  )

C:\Program DATA \Adobe\ rename the file SL-STORE as SL-STORE_OLD"

 

But afte re installing the ACC app the installer jus "Finishes" but without installing the app.

 

When i go into the install directory I fiand a Creative Cloud exe but when i execute it (even as a administrator) nothing happens...

 

I also tryed to restart the computer...

 

Do yo guys know how can I solv it?


TY in advance

    This topic has been closed for replies.