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Shaun262862047nyf
Participant
September 26, 2022
Question

Adobe creative cloud error 304, Windows 11

  • September 26, 2022
  • 5 replies
  • 1749 views

Hi everyone, 

 

Currently setting up my new Surface laptop studio, running Windows 11 home 64 bit. After repeated attempts of installing creative cloud via the official link, every time after installation the app requests that it needs to be updated, but when attempting said update, I obtain the error code 304. I also cannot install any apps such as Fresco, Lightroom etc. I have tried the cleaner tool as well. Any advice? Thank you.

    This topic has been closed for replies.

    5 replies

    B
    Ben Brickman
    Participant
    September 30, 2022

    I am having the exact same issue with a brand new Windows 11 Surface Laptop Studio. Have tried all the solutions suggested and even had one of the support techs through chat remote desktop in to attempt to install... Still no success, case has been elevated to a senior tech apparently.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 30, 2022

    try the older win10 64 bit installer.  that's worked for other win 11 users.

    B
    Ben Brickman
    Participant
    September 30, 2022

    Unfortunatley this didn't work for the Surface Studio. Both I and the support tech both tried that option and it gave the Error 42 code which the tech then attempted the "check certificates" method which still didn't work. Hopefully there's a fix or update on the way for Surface Studio Laptop users.

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    September 28, 2022

    Hi all,

    Our engineering team has identified that Error code 304 indicates that the installation is no longer functional.

    Could you test the suggestions listed in this article and let us know they work for you?

    https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error304

     

    Thanks,

    Shivangi

    F
    Florian24959694bgb4
    Participant
    September 26, 2022

    I just tried to install Lightroom CC and received the exact same error. Already uninstalled and installed again. Need to talk to an actual human person.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    September 26, 2022

    Same answer... Scroll up and read what kglad posted Sep 25

    L
    Lisa26300872kicu
    Participant
    September 26, 2022

    Hey, there tried all of the advice in the posts above but nothing worked...everytime it ends up with the error 304: Install the syncing components. Have a brand new Surface Studio win Win 11 64bit. I really need help and would be glad to get any other idea from you. Thanks, Maik

     

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    September 26, 2022

    See if this other discussion of that error code helps

    Solved: Getting Error 304 and large number of requests to ... - Adobe Support Community - 13222810

    S
    Shaun262862047nyfAuthor
    Participant
    September 26, 2022

    Hi John, 

     

    Yeah I had a look through that discussion as well, unfortuantely it did not provide much assistance, any way to contact Adobe directly?

     

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    September 26, 2022

    Scroll up and read what kglad posted Sep 25

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 26, 2022

     if it's installed, uninstall the cc desktop app, using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging


    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html


    check for, and if available, update your os

    restart your computer (don't skip this)


    reinstall the cc desktop app, using the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html


    use the desktop app to install your cc programs/trials

    S
    Shaun262862047nyfAuthor
    Participant
    September 26, 2022

    Hi kglad,

     

    Thank you for your help, unfortunately I've tried all those measures with no effect, any way to contact Adobe directly?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 26, 2022

    yes, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true.

    p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

    p.p.p.s. you can also use twitter to tweet @AdobeCare.

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