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대현조2433303
Participant
July 3, 2015
Answered

adobe creative cloud error

  • July 3, 2015
  • 1 reply
  • 265 views

After the adobe creative cloud is installed on my computer, Photoshop and Lightroom after the payment the program does not run. Only the top of the logo appears below the window goes white . What should I do?

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Correct answer kglad

first, close your cc desktop app.

then, rename the opm.db file by:

    navigate to the OOBE folder.

        Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE

        Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder

    and rename the opm.db file to opm_old.db, eg

finally, launch your cc desktop app.

if that fails: https://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
July 3, 2015

first, close your cc desktop app.

then, rename the opm.db file by:

    navigate to the OOBE folder.

        Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE

        Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder

    and rename the opm.db file to opm_old.db, eg

finally, launch your cc desktop app.

if that fails: https://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

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    대현조2433303Author
    Participant
    July 3, 2015

    OHHH!!! THANK YOU I LOVE YOU!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 3, 2015

    you're welcome.

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