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Participating Frequently
June 24, 2017
Question

Adobe Creative Cloud (Error Code 1) "Failed To Install"

  • June 24, 2017
  • 3 replies
  • 2928 views

Okay, i have been trying to install crating cloud for about 3 days and every time i do anything to fix this eroor nothing works. i have read every offical solution for error code 1, Nothing. i have even uinistalled every adobe program i have, Nothing. This error is the bane of my existence. PLEASE HELP ME

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3 replies

Participating Frequently
June 25, 2017

windows, and i have tried all thoes multiple times.

kglad
Community Expert
Community Expert
June 25, 2017

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Participating Frequently
June 25, 2017

Sheena Kaul
Community Manager
Community Manager
June 25, 2017

Moving to Creative Cloud Download & Install

Hi Nova,

Please see the solutions mentioned here: "Failed to install" error received when installing Adobe Creative Cloud desktop app

In case, these do not work let me know if you are on a windows or MAC?

Regards,

Sheena

kglad
Community Expert
Community Expert
June 24, 2017

apply all possible steps:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

Participating Frequently
June 25, 2017

Still Didnt work