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A
Anonymous
March 24, 2017
Answered

Adobe Creative Cloud Failing Installation

  • March 24, 2017
  • 2 replies
  • 531 views

Hi All,

Am trying to install Adobe Creative cloud application on windows 10 system with all required specifications.

After installing Adobe Extension Manager CC application , it is rolling back to uninstalling the all the Adobe Creative cloud Application by itself .

could you please help us out here.

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Deepthic90521168 Error 145 indicates the file already exists and is unable be overwritten.  You can find the exact details by reviewing the install log.  For additional details see Creative Cloud download and install errors .  If you have any questions you are welcome to update this discussion.

2 replies

Sheena Kaul
Sheena Kaul
Legend
March 27, 2017

Moving to Creative Cloud Download & Install​

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 24, 2017

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

use the desktop app to install your cc programs/trials

A
Anonymous
March 27, 2017

Hi Team,

Greetings!

Thanks For your response.

As suggested, uninstalled the CC applications, restarted the machine and tried installing the application but it is still failing.

Please find the specifications followed while installing the Adobe cloud complete applications:

Tried installing with Administrator credentials on Windows 10 Anniversary update operating system having 150 GB hard disk(assigned to C Drive), 4 GB RAM and 2 CPU's which is suggested by Adobe site.

While installation in-progress, it halts below error log file and rollback whatever was installed till then .

The application error log file as specifies below:

"#@#Adobe Muse CC 2015 | |DF037 ,C:\Program files(x86)\Common Files\Adobe\PCF, Error 145 The directory is not empty. , | | DF037,C:\Program Files\Adobe, Error  145 The directory is not empty. ,

Could you please help out in resolving the issue.

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 27, 2017

did you use the cleaner tool?

if so, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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