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Anonymous
August 30, 2021
Answered

Adobe Creative Cloud help

  • August 30, 2021
  • 2 replies
  • 226 views

I bought adobe creative cloud and yet the apps in it say, free 7 day trial.. Can someone inform me on this? Why does it say free trial if I purchased it all in cloud? 

    This topic has been closed for replies.
    Correct answer Nancy OShea

    With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below to ensure your paid account is active and payment details are correct.
    https://account.adobe.com/plans

     

    Sign-out & sign-in:

    1. Open CC Desktop App.
    2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
    3. Click on your Avatar again.
    4. Sign-out of Creative Cloud.
    5. Close all apps.
    6. Restart your computer.
    7. Open CC Desktop app.
    8. Click your Avatar.
    9. Sign-in with your paid ID and password.

     

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    August 30, 2021

    With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below to ensure your paid account is active and payment details are correct.
    https://account.adobe.com/plans

     

    Sign-out & sign-in:

    1. Open CC Desktop App.
    2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
    3. Click on your Avatar again.
    4. Sign-out of Creative Cloud.
    5. Close all apps.
    6. Restart your computer.
    7. Open CC Desktop app.
    8. Click your Avatar.
    9. Sign-in with your paid ID and password.

     

    Nancy O'Shea— Product User & Community Expert
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