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Participating Frequently
April 17, 2021
Question

Adobe creative cloud impossible de l'installer

  • April 17, 2021
  • 1 reply
  • 472 views

Bonjour,

impossible d'installer Adobe creative cloud j'ai toujours ce message (voir fichier)

J'ai désinstallé tout les produits Adobe

Désactiver antivirus

mais impossible d'installer (je suis sous Windows 10)

Que faire ?

Merci de votre aide

MG

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
April 17, 2021

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

 

if that fails, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud


if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

Participating Frequently
April 20, 2021

merci pour ta réponse.

Problème résolu... réinstalle de Windows et tout est parfait !!!!

kglad
Community Expert
Community Expert
April 20, 2021

you're welcome.