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Isuka123
Isuka123
Participant
November 26, 2020
Question

Adobe Creative Cloud Installer Disappears

  • November 26, 2020
  • 1 reply
  • 1068 views

Hey all,

I just updated Windows to Version 1909 today and deleted all my programs (which is fine). However, as I wanted to reinstall the Adobe Acrobat Pro DC and Adobe Creative Cloud from my account, it downloads into the bottom pane of Google Chrome. After that, it just disappears. Then, I went onto my "Downloads" file and then attempt to "run as administrator" which takes me to a dialogue box, asking me if I want to make changes to my laptop. Consequently, I hit "yes" and then it proceeds to disappear yet again.

I searched this up and I've seen a few people have had this problem previously and I've tried all the things they have done but it seemed to have not worked. What should I do next because I really want to be able to access these programs?

 

Thanks so much for your help!

Isuka

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 26, 2020

if nothing cc is on your computer, do a clean cc install following each applicable step:


clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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