Skip to main content
C
callumm90713597
Participant
July 4, 2016
Answered

Adobe Creative cloud installer / program not working

  • July 4, 2016
  • 1 reply
  • 479 views

Hello,

Recently, (as i have not used CC in a while) I have tried to open up and use adobe CC BUT when i open it out comes a dialogue box saying that the installation of the program needs to be repaired because something is wrong and it has provided a link to the CC download page to download the installer but, after downloading the installer, nothing happens!

I am using windows 10 on a DELL Latitude 3440

I appreciate help

This topic has been closed for replies.
Correct answer Govardhan.V

Have you installed any other CC apps like Photoshop cc , Illustrator....etc??? Let us know .

--------------------------------------------------------------------

Also , TRY same steps again with little change .

Repeat Step 1 , 2 & 3 .

Step 4 :

"" Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features list. ""

Click on the below link and download Adobe Application manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager10.0_all.exe

Once the installation process is completed, locate Adobe Application Manager launch icon on Desktop and double click on it .

It will start update process.

once it is completed, it shud launch Creative Cloud app.

1 reply

Govardhan.V
Govardhan.V
Participating Frequently
July 4, 2016

Follow below steps :

Uninstall Adobe Creative Cloud .

Creative Cloud Help | Uninstall the Creative Cloud desktop app

Disable Firewall Temporarily.  [ Optional ]

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

Unable to delete??? rename it to Adobe Creative Cloud-old.

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4 :

Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features. list.

Then download and install Adobe Creative Cloud application and check.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

    C
    callumm90713597Author
    Participant
    July 4, 2016

    I have now tried all of the listed actions and still nothing happens

    Thanks for your help...

    Govardhan.V
    Govardhan.VCorrect answer
    Participating Frequently
    July 4, 2016

    Have you installed any other CC apps like Photoshop cc , Illustrator....etc??? Let us know .

    --------------------------------------------------------------------

    Also , TRY same steps again with little change .

    Repeat Step 1 , 2 & 3 .

    Step 4 :

    "" Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features list. ""

    Click on the below link and download Adobe Application manager and install the same :

    http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager10.0_all.exe

    Once the installation process is completed, locate Adobe Application Manager launch icon on Desktop and double click on it .

    It will start update process.

    once it is completed, it shud launch Creative Cloud app.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices