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laurad39019373
Participating Frequently
January 3, 2021
Answered

Adobe Creative Cloud is Missing or Damaged

  • January 3, 2021
  • 4 replies
  • 4985 views

Recent clean install of Big Sur and updates are current. In the past 2 days, I've been getting an error Adobe Creative Cloud is needed to resolve this problem. However it is missing or damaged. Please download and install a new copy. 

 

I did this yesterday and have the same error again today. I have tried using Photoshop despite the error and it's behaving abnormally with raw files. Have you seen this? How did you resolve?

    This topic has been closed for replies.
    Correct answer John T Smith

    Problem with Cloud manager https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

    4 replies

    orlad34725632
    orlad34725632
    Participant
    September 1, 2021

    I have the same problem/glith for over a year. It started when I first signed up with Adobe.  Every time I log onto my PC  everything halts and eventualy i get a post that Creative Cloud is missing or damaged, It takes about 10 minutes to reload it which is annoying every  time I log on.  I contacted customer service whom tried removing and instaling a new copy but the problem still occurrs. My PC was bought around 2018. 

     

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      Gerhard Bullinger
      Participant
      January 6, 2021

      Hello John,

      Thank you for proposals to repair creative cloud. I tried it with all 4 proposed solution in your link . No one of those working. I have still a white window at creative cloud. 

        A
        Amy5F9B
        Participating Frequently
        January 13, 2021

        Any resolution with this? I have not been able to access 80% of my CC files since 1/6/21. I ahve been on chat every day with no progress. Adobe soes not seem to care. I have no local back ups. 4 month of work stuck in the cloud and no access. How can this be acceptible to this company?????

          John T Smith
          Community Expert
          John T SmithCommunity ExpertCorrect answer
          Community Expert
          January 3, 2021

          Problem with Cloud manager https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

          Peru Bob
          Community Expert
          Peru BobCommunity Expert
          Community Expert
          January 3, 2021

          I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the CC forum so that proper help can be offered.

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            laurad39019373Author
            Participating Frequently
            January 3, 2021
            Thanks!
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